The front office receptionist assists with patient needs and helps to keep the flow of duties running smoothly.  They must uphold the company’s policies and procedures and must always act within ethical boundaries.  The front office receptionist must have strong customer service and communication skills.

This job description, as follows, outlines most of the responsibilities within the front office area of expertise.  Panda Pediatrics expects that all employees work together and perform all tasks necessary, within their scope of practice, to ensure patients receive the highest quality of care possible, including accurate, efficient handling of their billing accounts.   


  • Greet patients and parents in person or on the telephone

  • Answering or referring inquiries as needed

  • Schedule appointments in person or by telephone while following scheduling guidelines for each provider

  • Check in patients and notify support staff of patient arrival

  • Maintain patient demographic information by obtaining, recording and updating personal and financial information, especially updated insurance information

  • Help patients in distress by finding medical staff support to respond to emergencies

  • Protect patients’ rights by maintaining confidentiality of personal and financial information

  • Maintain operations by following policies and procedures and reporting changes as needed

  • Contribute to team effort to accomplish results.  Example: distributing updated forms for completion or collecting email addresses for portal enrollment

  • Cooperate with all nursing and front office staff to ensure efficient patient care

  • Function as part of the team, communicate with all team members

  • Follow OSHA and practice policies and procedures

  • Remain calm and professional in all situations

  • Demonstrate initiative and use time efficiently

  • NOTE: Other duties may be assigned

Key Organizational Relationships

This position works in close collaboration with:

  • All Panda Staff, Vendors and Customers

  • Panda Administration and Providers  


  • High School Diploma or equivalent

  • Basic Computer Knowledge

  • Ability to lift 10lbs

  • Standing <50%, Sitting >50%, Walking <50%, Lifting <10%, Bending <10%


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