PHONE ADVICE


Should you have medical questions or concerns during daytime hours, we invite you to contact our "phone advice nurse" at 785-842-4477. Our phone advice nurses are available during business hours to answer questions and concerns about patients. After reviewing your child's complete medical history via the electronic medical records system, the telephone nurse will provide you with medical advice and instruction specific to the needs of your child. If the nurse feels an exam is needed or a possible prescription is needed, the patient may require a visit with one of our providers.

To facilitate your call, please have the following information available:

  • Child's age and weight.

  • A listing of medications your child is currently taking. (It is preferable to have the actual medicine containers in hand for a quick reference to active ingredients.)

  • If you have seen an outside provider for this problem (ER, prompt care, etc) and if any medications were prescribed or diagnosis made during this visit.

Due to the large volume of calls for the telephone nurse, you will often be asked to leave a message. Our telephone nurse will return your call as soon as possible. All calls will be returned according to the order in which they are received and according to the severity of the medical question or condition.